Effective date: 17/08/2025
Site: escrowpak.com (“EscrowPak”, “we”, “our”)
This Buyer Policy is part of the Terms of Service and applies to all Clients (“Buyers”) using EscrowPak to purchase services. By placing an order, you agree to follow these rules.
1. Creating Orders
- Legitimate Use: Buyers may only use EscrowPak to request lawful services.
- Accurate Requirements: Clearly define your project needs, budget, deadlines, and expectations before placing an order.
- No Misleading Orders: Do not create fake, misleading, or duplicate orders.
2. Payments & Escrow
- Funding Required: Buyers must fund the order amount into Escrow before a Seller starts work.
- Secure Payments: All payments must be made through EscrowPak; off-platform payments are prohibited.
- Non-Refundable Fees: Some processing fees may be non-refundable even if orders are canceled.
3. Communication
- On-Platform Only: All communication and file exchange with Sellers must occur on EscrowPak.
- Professional Conduct: Treat Sellers respectfully and avoid abusive or offensive language.
- Timely Response: Respond to Seller queries, drafts, or deliveries promptly (e.g., within [X days]).
4. Delivery & Acceptance
- Review Period: After Seller delivers work, Buyers have [e.g., 3 days] to accept or request revisions.
- Auto-Accept: If no action is taken within the review period, the order may be marked as completed and funds released.
- Revisions: Buyers may only request revisions consistent with the original order and within the gig’s revision limits.
5. Cancellations & Refunds
- Mutual Agreement: Buyers and Sellers may agree to cancel an order before completion.
- Unresponsive Seller: If a Seller fails to deliver, Buyers may request cancellation.
- Abuse Not Allowed: Repeated or bad-faith cancellations may affect your account standing.
6. Disputes
- If there is disagreement with a Seller, open a case in the Dispute Center.
- EscrowPak will review order history, communications, and files to resolve.
- The decision may include refunding, releasing funds, or splitting payments.
7. Reviews & Ratings
- Buyers may leave honest, unbiased reviews after order completion.
- Do not threaten Sellers with negative reviews to demand extra services or discounts.
- Review manipulation (fake reviews, incentives, extortion) is prohibited.
8. Prohibited Use
Buyers may not use EscrowPak to:
- Request illegal, harmful, or unethical services.
- Ask Sellers to complete schoolwork/academic cheating.
- Engage in spam, hacking, or distribution of malware.
- Circumvent EscrowPak’s payment system.
9. Compliance & Enforcement
- EscrowPak may suspend or terminate Buyer accounts for policy violations.
- We may restrict access, cancel orders, or block accounts that breach these rules.
- Repeated violations may result in permanent removal.
10. Disclaimer
Buyers are responsible for ensuring their use of services complies with applicable laws, intellectual property rights, and regulations in their jurisdiction. EscrowPak does not guarantee service outcomes beyond connecting Buyers with Sellers and holding payments in escrow.